Terms & Conditions

Carroll Marketing LLC

By booking services with Carroll Marketing LLC, the client agrees to the following terms.

Payment

Payment is due once the completed media is delivered and before files can be downloaded. A preview of the completed media will be available to view prior to payment and download.

Cancellations & Rescheduling

There is no fee for canceling or rescheduling an appointment in advance. If an appointment is canceled or rescheduled after the photographer is already traveling to the property or has arrived, a travel fee may be charged. There is no cancellation or rescheduling fee when weather prevents the shoot from being completed.

Property Preparation

For the highest-quality results, we recommend having the property cleaned, decluttered, and photo-ready before the appointment. Our team may make small adjustments when needed, but having the home prepared beforehand allows us to focus on creating the best possible photos and video.

Property Access

The client is responsible for making sure the property is accessible at the scheduled appointment time and for providing any necessary gate codes, lockbox information, parking instructions, or access details.

Photography & Video

Our team will use professional judgment when choosing angles, compositions, lighting, and overall coverage. We will always do our best to capture any requested rooms, features, or specific angles whenever possible.

Drone Services

Drone services are subject to weather, FAA regulations, airspace restrictions, and safe flying conditions. If drone services cannot be completed safely or legally, they may need to be rescheduled.

Editing & Revisions

Media will be edited according to Carroll Marketing LLC's professional style and quality standards. Reasonable corrections for editing mistakes are included. Additional edits, major object removal, virtual staging, or significant changes outside the original service may require an additional fee. RAW photos, unedited footage, and project files are not included unless otherwise agreed upon.

Delivery

Delivery times may vary depending on the service and size of the project. If media is needed by a specific deadline, please communicate that before the appointment so we can do our best to accommodate it.

Copyright & Usage

All photos, videos, drone footage, and other media remain copyrighted by Carroll Marketing LLC. The purchasing client receives permission to use the delivered media to market the property or project it was created for. Media may not be sold or transferred to another agent, builder, business, or third party for their separate commercial use without permission from Carroll Marketing LLC.

Portfolio Use

Carroll Marketing LLC may use completed work for its website, portfolio, social media, advertising, and other promotional purposes unless confidentiality is requested.

Reshoots

If a reshoot is required because of a mistake or technical issue caused by Carroll Marketing LLC, there will be no additional charge. Reshoots requested because of updated staging, completed construction or landscaping, changed property conditions, or client preference may require an additional fee.

Liability

If equipment failure, data loss, illness, or another unforeseen circumstance prevents us from completing or delivering the service, Carroll Marketing LLC's liability will be limited to the amount paid for the affected service.

Media Storage

Clients should download and save their completed media after delivery. Long-term storage or future availability of delivered files is not guaranteed.

Agreement

By booking an appointment or purchasing services from Carroll Marketing LLC, the client acknowledges and agrees to these Terms & Conditions.